Employee and Family Assistance Program (EFAP)

EFAP offers customized confidential counselling for a well-being at work.

Thus, the Employee and Family Assistance Program is a short-term, confidential counselling service for employees experiencing different types of problems which may be hindering their work performance and/or quality of life.  The punctual assistance offered by and EFAP aims for a rapid resolution of these problems within the limited number of meetings included in the program.

Psychological support, social and administrative asssistance are the strategic axes of this program :

  • Management of psycho-social and socioeconomic calls and an accompanying role;
  • Coordination and arranging appointments with specialized organizations and health professionnals
  • Personalized follow-up of the cases and treated cases
  • Reporting and communication: creation of brochures, documentations related to the activity, billboards displaying service to all employees...
  • Monthly and annual reports with the implementation of a continuous improvement plan and the implementation of an execution plan.

To achieve our goal, following measures will be implemented :

  • Listenning center via a confidential toll-free number, 24 hours a day and 7 days a week.

  • Local consultants available for consultations  
  • An interactive forum through the EFAP dedicated space on our company website. The employee identification number will allow them to access in the EFAP section in order to discuss online or by email.

Do not hesitate any more and contact us. We shall help you to contain your costs, to increase your productivity by helping your employees and by offering them adapted solutions.